Hillstone Resorts – From Data Confusion to Full Automation
“The automation freed our managers from daily firefighting. For the first time, our pricing strategy runs on data, not intuition. Hotelitix became our revenue command center.”
— David Morgan, Director, Hillstone Resorts Group
Background
Hillstone Resorts operates a collection of boutique properties across Himachal Pradesh. Each property previously managed its pricing separately through spreadsheets and manual OTA adjustments. Without a unified system, leadership had no consolidated performance view, resulting in inconsistent strategies and lost revenue opportunities across the portfolio.
Challenges
- Fragmented property-level data and no centralized performance dashboard.
- Rate disparity across OTAs causing guest confusion and loss of trust.
- Manual audits were time-consuming, leading to delayed and inconsistent rate updates.
Hotelitix Solution
Hotelitix implemented its Portfolio Management Suite for Hillstone Resorts, integrating SmartRate Monitor, Pickup Summary, and AI Autopilot Rate Optimization. The system unified all properties under a single dashboard and applied advanced machine learning models to identify underperforming stay dates and optimize pricing automatically.
Through the AI-Powered Rate Algo, Hillstone adopted a fully automated revenue management process, eliminating manual updates while ensuring real-time rate synchronization across all booking channels.
Results
- 19% improvement in RevPAR across all properties within three months.
- 50% reduction in manual rate update workload.
- Achieved consistent brand rate parity and improved guest confidence across OTAs.
+19%
RevPAR Improvement
-50%
Manual Effort Reduced
100%
Rate Parity Consistency
“Hotelitix unified our portfolio, simplified pricing, and eliminated the guesswork. Automation didn’t just save time — it gave us back strategic control.”